AI Services
AI Chatbots for eCommerce, Custom-Built, Not Subscribed
The problem with most eCommerce chatbot products is that they are built for the average store. They handle the questions most stores get, in the way most stores handle them. If your return policy is unusual, your product catalog is complex, or your customer questions do not fit the template, the out-of-the-box chatbot either gets it wrong or escalates everything to a human.
A custom-built AI chatbot starts from your specific catalog, your specific policies, and your specific customer questions. The system prompt is written to reflect how your business actually operates. The fallback behavior is defined by you, not by the vendor's defaults.
Custom-built
Not a SaaS subscription
Real-time
Catalog and order lookup
Your brand
No third-party widget logo
Technology
Tools and platforms we work with
We select the right stack for your project. These are the platforms and technologies relevant to this service.
OpenAI
Claude
Python
Shopify
WooCommerce
WordPress
LangChain
PostgreSQL
Redis
REST
HubSpot
Salesforce
What we deliver
Core capabilities
Product Q&A chatbot
Answer specific questions about dimensions, compatibility, availability, and variants from your actual catalog data.
Pre-sales qualification
Guide visitors to the right product or category and reduce time from landing to add-to-cart.
Support routing
Handle order status and return inquiries, then escalate to a human with context already gathered.
Defined fallback paths
Configurable escalation to contact forms, live agents, or support email when the AI cannot answer confidently.
How we work
Our process
1
Catalog review
Audit your product data, policies, and the questions customers actually ask.
2
Prompt and flow design
Write system prompts and conversation flows that reflect how your business operates.
3
Store integration
Connect to Shopify Storefront API or WooCommerce REST API for products and orders.
4
Launch and tune
Deploy the branded widget and refine responses based on real conversation patterns.
Want a chatbot that knows your catalog?
Share your store platform and the questions your team handles most. We will scope a custom build.
Deep dive
How this service works in detail
What we build
A product recommendation chatbot that reads your current inventory and can answer specific questions about your products: dimensions, compatibility, availability by variant, based on your actual product data, not a generic knowledge base.
A support routing chatbot that handles common inquiries (order status, return process, store policies) and escalates to a human agent with context already gathered when the question requires judgment.
A pre-sales qualification chatbot that asks visitors the right questions, identifies their requirements, and guides them to the right product or category, reducing the time from landing to add-to-cart for visitors who are ready to buy but do not know where to start.
How it integrates with your store
For Shopify: the chatbot connects to your Storefront API to read product data and to your order management to handle status inquiries. It sits on your frontend as a widget injected via a theme snippet or a Shopify app (depending on your plan and requirements).
For WooCommerce: the chatbot connects to the WooCommerce REST API for products and orders. The frontend widget loads via a WordPress plugin or directly via wp_footer injection.
In both cases, the chat interface is styled to match your store's brand. It is not a third-party widget with another company's logo.
FAQ
Frequently asked questions
Will this replace our existing customer support team?
It reduces volume on common inquiries: order status, return process, product questions with clear answers. It does not replace judgment-based support: complaints, complex return cases, or anything where the right answer depends on context the AI cannot access. Think of it as handling the easy half so your team can focus on the conversations that actually need them.
What happens when the chatbot cannot answer a question?
The fallback behavior is configurable. Common patterns: display a contact form, transfer to a live agent (if you have live chat), or show a link to your support email. The chatbot should never leave a visitor with no path forward.
Can it handle conversations in multiple languages?
Yes. The underlying AI models handle most major languages. System prompts and product data should be in the primary language, and the model adapts to the visitor's language automatically.
How is the product catalog kept up to date?
The chatbot can query your store's API in real time (accurate, slightly slower) or sync to a local data store on a schedule (faster responses, small window of potential staleness). We choose based on your catalog size and update frequency.
What does a typical project cost?
Depends on scope. A basic product Q&A chatbot for a Shopify store: from $5,000. A full support and sales chatbot with order lookup, multilingual support, and CRM integration: $15,000 to $40,000 depending on complexity.
Ready to scope your project?
Tell us about your systems, workflows, or site. We will respond with a realistic plan and timeline.
Request a consultation