Cancellation & Refund Policy

This policy preserves non-waivable consumer rights under applicable law. It does not state that all sales are final.

1. How to cancel or request a refund

Use the Cancellation Request form or email info@alfamedia.co.il with your name, email, order number, product, and request. Reason is optional.

2. When work or delivery is considered started

• Audits: Work starts only after required information and access have been received and professional review has actually begun.
• Development Capacity: Work on a task starts after that task has been reviewed and we have begun billable work.
• Toolkits: Delivery starts when the download link or file access is made available after confirmed payment.

3. Development Capacity (hour banks)

• Before work starts: You may cancel. Refunds follow applicable law, minus any non-recoverable pre-approved costs if any.
• After work starts: We charge only for used hours and work done. Unused balance is refunded proportionally at the package effective rate (not a separate hourly list rate unless separately agreed). Pre-approved third-party costs already spent are not refunded. Delivered work is not undone. Refunds go to the original payment method when possible. Non-waivable rights are preserved.
• Formula: Refundable amount = package price minus the value of hours already used and any approved non-refundable third-party costs.

4. Technical Audits

• Before start: Cancellation is handled under applicable law.
• After start: We deduct the value of work already performed; any remainder may be refunded proportionally as required by this policy and applicable law.
• After the report is delivered: No voluntary refund except for defect, material mismatch, or a statutory right.

5. Access not provided (Audits and Capacity)

If we cannot start because required access or information is missing, we will: request access; remind after 7 days; remind again after 14 days; and place the order on hold after 30 days. You may reactivate by providing access. There is no automatic full forfeiture. If documented work was performed without full access, we deduct that documented value. We do not treat payment as automatically lost.

6. Professional Toolkits

• Before access or download: Cancellation follows applicable law.
• After access or download: No voluntary refund except for defective file, material mismatch, duplicate charge, or a statutory right. We try a replacement first when appropriate.

7. How refunds are issued

Approved refunds are returned to the original payment method when the processor allows, within the timelines that method supports.

8. Governing law

These terms are governed by the laws of the State of Israel, without limiting any mandatory consumer rights that may apply to the customer. Any dispute will be handled by the competent courts in accordance with applicable law.