Managed Services
Website Management: WordPress, Shopify, Node.js, React, and Custom Systems
Most website problems are predictable before they become emergencies. Plugins fall behind. Staging gets skipped. Someone edits live because there is no release process. A maintenance plan replaces reactive firefighting with scheduled updates, monitored uptime, and clear response times.
We manage WordPress, WooCommerce, Shopify, Node.js, React frontends, and custom business systems. You get one team that understands your stack, not a generic ticket queue that only knows how to clear caches.
3 tiers
Basic, Growth, Enterprise
SLA-backed
Response commitments
13+ years
Production site operations
Technology
Platforms we support
WordPress
WooCommerce
Shopify
Node.js
React
PHP
AWS
Cloudflare
Git
Docker
MySQL
PostgreSQL
What you get
Core capabilities
Security and updates
Core, plugin, and dependency updates with staging validation before production release.
Uptime and performance monitoring
Alerts when the site slows, errors spike, or checkout success rate drops.
Release support
Small content and code changes shipped with rollback plans instead of ad hoc edits on live.
Multi-stack coverage
One team for WordPress, Shopify, and custom Node.js or React systems without vendor handoffs.
How it works
Our process
1
Stack audit
Review hosting, plugins, deploy process, and recurring incidents from the last 90 days.
2
Plan match
Select Basic, Growth, or Enterprise based on traffic, commerce volume, and release frequency.
3
Onboarding
Access, monitoring, backup verification, and update calendar agreed in writing.
4
Monthly operations
Scheduled maintenance, included support hours, and SLA-tracked response for incidents.
Want predictable site operations?
Share your stack and monthly traffic. We will recommend a tier and SLA that matches real risk.
Details
How this service works in detail
Three plan tiers
Choose the tier that matches traffic, commerce risk, and how often you ship changes.
| Feature | Basic | Growth | Enterprise |
|---|---|---|---|
| Best for | Brochure and lead-gen sites | eCommerce and campaign-heavy sites | Multi-site or custom application portfolios |
| Core and plugin updates | Monthly, staging when available | Bi-weekly with staged validation | Weekly with release calendar |
| Uptime monitoring | ✓ | ✓ + checkout alerts | ✓ + API and queue monitoring |
| Included support hours | 2 hours / month | 6 hours / month | Custom allocation |
| SLA: production issues | Next business day | 8 business hours | 2 to 4 hours critical |
| Security review | Quarterly | Monthly | Continuous + dependency audit |
| Emergency priority | Standard rates | Priority queue | On-call escalation option |
What is included in every plan
Update discipline: WordPress core, plugins, and themes or Shopify theme and app updates tested before production.
Backup verification: restore tests on a schedule, not just backup icons in the hosting panel.
Performance baseline: monthly Core Web Vitals spot check on key templates.
Security hygiene: admin user review, failed login monitoring, and patch notes for critical CVEs.
Monthly report: what changed, what was blocked, and what needs budget next quarter.
SLA in plain language
SLA means how fast we start working, not how fast every bug disappears. A theme conflict on a custom checkout can still take hours to isolate. The SLA commits that your ticket enters the queue immediately, you get a named owner, and revenue paths get priority over cosmetic fixes.
Growth and Enterprise clients receive staging access for pre-release validation. Basic clients on shared hosting without staging get update windows scheduled during low-traffic hours.
Stacks we operate
WordPress and WooCommerce: plugin governance, database cleanup, checkout monitoring.
Shopify: theme changes, app conflicts, webhook and inventory sync checks.
Node.js and React: dependency updates, build pipeline health, API error rate alerts.
Custom PHP and APIs: scheduled releases, log rotation, and integration monitoring.
FAQ
Frequently asked questions
What is included in all maintenance tiers?
Update monitoring, backup verification, uptime checks, security patch review, and a monthly status summary. Higher tiers add faster SLAs, staging environments, and included development hours.
What are the three tiers?
Basic covers essential updates and monitoring for brochure sites. Growth adds eCommerce monitoring, staging releases, and faster response. Enterprise covers multi-site portfolios, custom apps, and dedicated slack or ticket channel with priority SLAs.
What SLA response times do you offer?
Basic: next business day for non-critical issues. Growth: 8 business hours for production issues. Enterprise: 2 to 4 hours for critical paths with on-call escalation options.
Can you maintain Shopify and WordPress in one plan?
Yes. Mixed stacks are common. We document each environment separately but bill one plan when the same team owns releases and monitoring.
How is this different from emergency support?
Maintenance is proactive: scheduled updates, monitoring, and included hours. Emergency support is for active outages and is billed as incident blocks. Maintenance clients receive priority emergency rates.
Ready for a maintenance plan?
Tell us your platform, traffic level, and how often you ship changes. We respond with tier options and pricing.
